Contact information
We’re here to help you keep your furry friends happy and active! At ghylx.shop, we value our customers and are dedicated to providing premium support for our Premium and Engaging Pet Toys. Whether you have a question about toy safety, materials, shipping to Singapore, or an existing order, our team is ready to assist you.
Get In Touch
- Corporate Operator: 11675 NORTHMAIN, LLC
- Customer Support Email: support@ghylx.shop(We aim to respond to all email inquiries within 24 hours on business days.)
- Contact Phone: +1 564-258-0569(International rates may apply for calls from outside the United States.)
- Official Registered Address: 226 EDGEWOOD AVE S, JACKSONVILLE, FL, 32254, UNITED STATES
Business Hours
Our customer support team operates from Florida, United States. Please note our official operating hours:
- Monday - Friday: 9:00 AM – 5:00 PM (EST/EDT - Eastern Time)
- Saturday - Sunday: Closed
Note for our Singapore Customers: Please keep in mind the international time difference. Singapore Standard Time (SST) is 12 hours ahead of Eastern Time (ET). We appreciate your patience, and we will ensure all inquiries are processed thoroughly during our local operating hours.
Quick Assistance
- Order Tracking: Please include your 4-digit or 5-digit order number in your email for faster resolution.
- Shipping to Singapore: We provide international shipping for all our pet toys. For comprehensive details on delivery times, international tracking, or Singapore GST/import duties, please visit our Shipping Policy page.
- Returns & Exchanges: To check eligibility or start a return for an unused, unplayed pet toy in its original packaging, please refer to our Return & Refund Policy page.
- Currency: All transactions and checkouts on our platform are securely processed in US Dollars (USD).